Privacy Policy

Who we are

Dr Vahe Clinic is a private medical and aesthetic clinic based in Chelsea, London. For the purposes of data protection law, Dr Vahe Clinic is the Data Controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

Information we collect

Depending on how you interact with us, we may collect the following categories of information.

Health information receives additional protection under UK data protection law.

How we collect information

We may also receive information from authorised third parties where appropriate.

How and why we use your information

Where you have given consent, we may also send you clinic news, service updates or educational content. You can withdraw your consent at any time.

Legal basis for processing

Depending on the circumstances, we process your information under one or more of the following lawful bases: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, legitimate interests, or provision of healthcare. Where special category health information is processed, this is done in accordance with applicable UK data protection legislation.

Medical records and security

Medical records are maintained securely and confidentially. Access is restricted to authorised healthcare professionals and staff who require access for the provision of healthcare or clinic administration. Medical information is never sold or shared for marketing purposes.

Data security

We take appropriate technical and organisational measures to protect your personal information, including secure servers, encryption where appropriate, access controls, password protection, staff confidentiality obligations, secure backups and ongoing security monitoring. While no system can guarantee absolute security, we continuously review and improve our security measures.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory and clinical record-keeping requirements. Medical records may be retained in accordance with NHS and professional guidance where applicable.

Appointments and communication

When you book a consultation, we collect information necessary to confirm your appointment, contact you regarding your booking, prepare for your consultation, maintain medical records and arrange follow-up where appropriate. Our online booking platform is provided by trusted third-party healthcare software providers.

How we may contact you

These communications may relate to appointment confirmations, reminders, follow-up care, clinical information, administrative matters and service updates where appropriate.

Marketing communications

Where you have chosen to receive marketing communications, we may send you clinic news, information about new services, educational articles, events and promotions where legally permitted. You may unsubscribe at any time using the unsubscribe link in emails or by contacting the clinic directly.

Sharing your information

We only share information where necessary. We never sell your personal information.

We use carefully selected third-party providers to help operate our services, including online booking platforms, secure patient management systems, payment processors, website hosting providers, analytics providers and communication providers. These organisations are required to process information securely and in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to improve functionality, measure website performance and enhance user experience. Further information can be found in our Cookie Policy.

International transfers

Where information is transferred outside the United Kingdom, appropriate safeguards will be implemented to ensure your personal information remains protected in accordance with UK GDPR requirements.

Your rights

You have rights regarding your personal information, including the right to:

Certain rights may be limited where legal or clinical obligations apply.

Access requests

You may request a copy of the personal information we hold about you by submitting a written request using the contact details above. We will respond within the timeframes required by UK data protection legislation.

Complaints

If you are concerned about how we handle your personal information, please contact us first so we can investigate and resolve your concerns. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our services. The latest version will always be published on this website. We encourage you to review this page periodically.